Privacy policy

Privacy policy

This Privacy Policy explains how BuraCare Canada ("BuraCare", "we", "us", "our") collects, uses, shares, and protects personal information when you visit buracare.com or purchase from our store. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information we collect

When you visit or purchase from our site, we may collect:

  • Order information: name, billing and shipping address, phone number, email address, and payment information (processed securely by our payment processor — we do not store full card numbers).
  • Account information: if you create an account, your login email and password (hashed).
  • Device and usage data: IP address, browser type, pages viewed, referrer, and time-on-site, collected via cookies and similar technologies.
  • Communications: messages you send us through the contact form, email, or social channels.
  • Marketing preferences: newsletter subscription status and consent.

How we use your information

  • To process and fulfill your orders, including arranging shipping and issuing invoices and confirmations
  • To communicate with you about your orders, support requests, or account
  • To screen orders for potential fraud or risk
  • To improve our website, products, and customer experience
  • To send marketing communications (only if you opt in — you can unsubscribe any time)
  • To comply with applicable Canadian laws, regulations, and lawful requests

Sharing your information

We share information only as necessary to operate our business:

  • Shopify — our e-commerce platform, which stores your order data securely
  • Payment processors (Shopify Payments, Stripe, PayPal, and similar) — to charge your card
  • Shipping carriers (Canada Post, FedEx, UPS, Purolator) — to deliver your order
  • Analytics providers (Google Analytics, Meta Pixel) — to understand site usage in aggregate
  • Government authorities when required by law

We do not sell your personal information to third parties.

Cookies

We use cookies to keep your cart populated, remember your preferences, measure site performance, and personalise marketing. You can disable cookies in your browser settings, but some site functions may not work.

Your rights (PIPEDA)

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your data (subject to lawful retention obligations like tax records)
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email privacy@buracare.com.

Data retention

We retain order and account data for as long as needed to fulfill obligations and to comply with applicable tax, accounting, and legal requirements (typically 7 years in Canada). You can request deletion of marketing data at any time.

Security

We use industry-standard security measures, including TLS encryption on the entire site and PCI-compliant payment processing, to protect your information. No internet transmission is 100% secure, but we work hard to keep your data safe.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

Contact us

BuraCare Canada
475 Bramalea Road, Brampton, Ontario L6T 2X2, Canada
Email: privacy@buracare.com